Effective date: July 29, 2026
"Service" refers to the Vaeron platform, including the scanner, knowledge base, chat widget, admin panel, and all related APIs and tools provided by Vaeron.
"Customer" (or "you") refers to the person or entity that creates an account and uses the Service to scan and document their SaaS product.
"End Users" refers to the users of the Customer's product who interact with the Vaeron chat widget.
You must provide accurate and complete information when creating an account. One account per legal entity. You are responsible for maintaining the security of your account and password. Vaeron is not liable for any loss or damage resulting from unauthorized access to your account.
You must own or be authorized to scan the product you submit to Vaeron. Test credentials provided for scanning are your responsibility to manage and rotate. You must not use the Service to scan products you do not own or have authorization to scan. You must not use the Service for competitive intelligence or reverse engineering of third-party products.
Vaeron scans your product using read-only browser automation, builds a knowledge base from the scanned data, and serves an AI-powered chat widget to your end users. The scanner is strictly read-only: it does not submit forms, click destructive actions, or modify your product in any way. We do not guarantee that the scanner will capture every screen or workflow in your product.
Screenshots and structural data from your product scans are stored encrypted at rest. Chat transcripts between your end users and the widget are stored and associated with your account. You may request deletion of all your data at any time through the admin panel or by contacting us. Upon deletion request, all data is permanently removed within 30 days.
Payments are processed by Paddle, which acts as our merchant of record. All prices are listed in USD. Subscriptions auto-renew at the end of each billing period unless cancelled. Cancellation and refund terms are governed by our Refund Policy.
We use reasonable efforts to ensure the Service is available and performant. No SLA guarantee is provided on Free or Starter plans. Enterprise customers may negotiate a separate SLA. Scheduled maintenance will be communicated in advance when possible.
The Service is provided as-is for guidance purposes. Vaeron is not liable for any actions that end users take based on answers provided by the chat widget. Our aggregate liability to you is capped at the total fees you have paid to Vaeron in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
Either party may terminate this agreement with 30 days written notice. Vaeron may terminate immediately if you breach these terms. Upon termination, your data will be deleted within 30 days. You may export your data before termination through the admin panel.
These terms are governed by the laws of the jurisdiction of the service provider. Any disputes will be resolved in the courts of that jurisdiction.
We may update these terms from time to time. We will notify you of material changes at least 30 days in advance via email. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
Questions about these terms? Contact us at vaeron@designsocean.com.